Telecaller

We are looking for an enthusiastic and customer-focused Telecaller to join our team. The ideal candidate will be responsible for making outbound calls, handling inbound inquiries, generating leads, explaining products or services, and maintaining positive customer relationships. The candidate should possess excellent communication skills and a target-oriented approach.

• Make outbound calls to prospective and existing customers.
• Handle inbound customer inquiries professionally.
• Explain company products and services clearly.
• Generate and qualify leads through telecalling.
• Follow up with potential customers to convert leads.
• Maintain accurate records of customer interactions in the CRM/system.
• Resolve customer queries and escalate issues when necessary.
• Achieve daily, weekly, and monthly calls.
• Coordinate with the team for lead handover and follow-ups.
• Prepare daily call reports and maintain customer databases.

• Excellent verbal communication skills.
• Good persuasion and negotiation abilities.
• Basic computer and MS Office knowledge.
• Ability to handle customer objections professionally.
• Strong listening and interpersonal skills.
• Self-motivated and target-driven.

PF Provided

ESIC Provided