Telecaller Executive

Dowson Technology is looking for an articulate and observant Telecaller to act as the primary voice of our customer feedback loop. You will be responsible for reaching out to customers who have recently visited our service center to gauge their satisfaction, capture actionable insights, and ensure our service standards remain high. 

• Customer Outreach: Conduct outbound calls to recent service center visitors to gather comprehensive feedback on their repair and service experience.
• Feedback Documentation: Accurately record all customer responses, ratings, positive highlights, and negative experiences directly into Microsoft Excel.
• Issue Escalation: Identify and promptly escalate unresolved complaints or critical negative feedback to the concerned departments for immediate resolution.
• Performance Tracking: Analyze and mark specific areas or touchpoints where employees are lagging, based directly on the feedback provided by customers. 

• Technical Skills: Proficiency in Microsoft Excel is an absolute must (data entry, basic formatting, maintaining trackers).
• Communication Skills: Clear, professional, and empathetic verbal communication skills. Ability to actively listen and accurately interpret customer sentiment.
• Experience: Prior experience in telecalling, customer service, or customer relationship management is preferred. 

• Salary Range: ₹15,000 to ₹20,000 per month (Commensurate with experience and knowledge). Statutory Benefits: Provident Fund (PF) and Employee State Insurance (ESI).
• Variable Pay: Performance-based incentives.